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Carousel Logistics – Customer Case Study

The Warehouse Specialists Conduct an Operational Review for Carousel

 The Warehouse Specialists Conduct an Operational Review for Carousel Logistics
Innovating logistics since 1986, Carousel is the leading provider of personalised logistics; with 30 years of proven success, Carousel always put their clients, and their customers, first.

Carousel tailor their solutions and take the time to understand their clients’ logistics needs to provide the best possible service, their priority is, and always will be, to increase efficiencies and safeguard their clients’ reputation, all the while keeping their clients in control.


Carousel Logistics (CL) have two facilities in Sittingbourne, Unit 2 and Unit 13, which they required to be redesigned, to suit their ongoing growth requirements. Unit 13 housed their then current ‘hand-picked’ operation, which Gideon Hillman Consulting Limited (GH) assisted with during August 2014. Since this installation CL experienced their business increase in excess of 57% from the original information provided to the Gideon Hillman Consulting team.


The Carousel Logistics team soon became aware that this business increase was set to continue by a similar margin and it became very obvious to the CL senior management that the current operation was no longer adequate in terms of the area used for picking and packing operations and the quantity of bulk pallet locations.


Specialist Logistics and Supply Chain Consultants, Gideon Hillman Consulting, were therefore requested by the Carousel Logistics team, to complete further project work, this time to design and provide recommendations for their two warehouses.

Warehouse Specialists Conduct an Operational Review

To gain a comprehensive understanding of current and future warehouse operations, Gideon Hillman Consulting conducted an operational review, to analyse optimised layouts, workflows and operational procedures, through observation of all activity and interaction with relevant operational and commercial personnel to understand all activities and processes carried out within the warehouse.


Under the scope of this project, Gideon Hillman consulting were required to design additional, operational capacity for the hand-picked’ customer orders in Unit 13 by way of the installation of a mezzanine floor, with an optional powered conveyor system and the de-lapsing of four runs of existing pallet racking.


There was also requirement for the review of the ‘hand-picked’ operation in Unit 13, after which, the GH team were able to provide recommendations for improvements to the layouts, the reduction of pick travel distance and an increase in packing speeds, by way of an automated or semi-automated packing and case sealing operation.


Following their reviews, the Specialist Consultants designed the installation of a mezzanine floor in Unit 2, with an optional powered incline/decline conveyor system for the transfer of the final picked and packed product down to the despatch and transfer of deliveries onto the mezzanine level; alongside providing designs for the installation in Unit 2 of pallet racking for the storage of circa 150 pallets of bulk stock. All design work was completed using the GH team’s in-house CAD system.


Gideon Hillman Consulting presented their findings of the operational review and high-level recommendations back to the Carousel Logistics team, summarising the options available and next steps in terms of what could be done to improve layout/racking/equipment options, alongside proposed process and workflows.

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Gideon Hillman Consulting is a trading name of The Supply Chain Consulting Group Ltd is registered in England and Wales.
Company Registration No: 09751027. Registered office at Highdown House, 11 Highdown Road, Leamington Spa, CV31 1XT. UK
A supply chain and logistics specialist with knowledge of production contingency plans, enterprise resource planning and logistics outsourcing

CMI Awards Finalist 2010 SHD Logistics Awards UKWA Customer Service Award Finalist 2014 SHD Logistics Awards Finalist 2016 UKWA Winner 2016 SHD Logistics Awards Finalist 2015 ISO 9001 RegisteredLogistics Awards Finalist 2018Supply Chain Excellence Awards 2018