Google+ Twitter Pinterest Facebook LinkedIn Wordpress

The Pen Shop - Customer Case Study

Warehouse and Warehouse Management System Implementation Review

Warehouse and Warehouse Management System Implementation Review


The Pen Shop is Europe’s largest writing instrument specialist and one of only two pen shop chains in the world. The company started in 1858 when the first T & G Allan store was set up in Newcastle by local brothers Thomas and George Allan. The Pen Shop has 19 branches nationwide, including stand-alone shops and concessions in the department stores Debenhams and House of Fraser. In addition to retail outlets, The Pen Shop services the business community through its corporate division and the e-commerce division looks after telephone and internet orders.

 

The Pen Shop stocks a wide range of luxury and premium pen brands, including Mont Blanc, Caran d’Ache, Graf von Faber Castell, Cross, Lamy, Sheaffer, Parker and Waterman, together with an extensive range of gifts and leather accessories. The Pen Shop launched their own brand, Kingsley, over 20 years ago, initially as a leather accessory range but it now includes an extensive writing instrument collection.

 

The Pen Shop are committed to a significant growth of their e-commerce business and see that as the future of their business, as such, there is a focus on optimising the fulfilment processes at an early stage with this growth in mind.

 

The Pen Shop management team engaged the specialist Logistics, Supply Chain and Warehouse consultants at Gideon Hillman Consulting to provide a proposal to review the current operation and advise on future opportunities to optimise the flows within their facility, including the design and configuration of the storage facility, and a headline review of The Pen Shop’s planned WMS installation.

 

Gideon Hillman Consulting conducted an operational review, in order to establish a future strategy and provide a recommended action plan. Gideon Hillman Consulting reviewed the following processes, including but not limited to: product flows and volumes, pick/pack and despatch procedures, inventory management, and plans for future growth projection.

 

This evaluation of processes enabled the Consultants to benchmark The Pen Shop’s existing operation, highlighting key findings and recommendations for improvement.

 

The Specialist Logistics, Supply Chain and Warehousing Consultants provided The Pen Shop management team with recommendations, to facilitate The Pen Shop to successfully improve warehouse operation efficiency, whilst also implementing a suitable WMS, simultaneously advising The Pen Shop management team of Improvements to be prioritised by ease of implementation and business benefit.

Return to client logos Page  

Return to Industry Sector list




Testimonials

More Testimonials

Latest News

Coming Soon – New SCCG Newsletter!

  As the year draws to a close, and the seasonal spirit has arrived, The Supply Chain Consulting…

Continue Reading

Register as our Guest!

  Join The Supply Chain Consulting Group at IntraLogisteX 2019 in Hall 1 of the Ricoh Arena Coventry UK, Tuesday…

Continue Reading

More News Stories

Featured Articles

‘Stocking’-up for Christmas

  Clearing through the aftermath of Black Friday, and Cyber Monday; as December falls upon us, consumer anticipation to deck the halls with the best…

Cyber Monday - The Seasonal Surge

  Basking in the aftermath of its omnichannel retail-rival Black Friday, Cyber Monday patiently lay in-wait for the hordes of already keen consumers, in…

‘Black Friday’, Ecommerce Economy, and Omni-Channel Solutions

  As the evenings draw longer, and the days shorter, it can only mean one thing, the festive season is nearly upon us, and the arrival of Black Friday…

Managing Damage Limitation within Supply Chain Cyber Security

 As we approach the end of 2018, and technology undeniably exponentially expands its intelligence and purpose, the question on everyone’s lips, is…

UK Manufacturing - What's The Trade Off?

Problems prevalent specifically within the manufacturing sector, combined with upcoming National Manufacturing day - honoured annually on the first Friday of…

Digital Drives Delivery Within Charities

Any business, within any sector, including charities, will experience a mixture of reactions to the ever-increasing availability of operational digitisation,…

Shrinking the Surplus Within the Supply Chain

Official statistics from the environment, food and rural affairs committee, report that the UK throws away a staggering 8.1 million tons of food every…

Is Digital Visibility vital for Survival within the Fashion Industry?

McKinsey Global Fashion Index’s predictions for the global fashion industry, were for sales to grow by 3.5 to 4.5 percent in 2018. Yet, as new figures…

Sustainable Fashion; Idolised Ideal or Attainable Attire?

Fashion plays an important role in the global economy and is responsible for annual worldwide revenues of in excess of £1 trillion; supporting hundreds…

How 3D printing is changing supply

After 30 years in development, practical applications of 3D printing are now becoming commonplace and disrupting traditional businesses. Supply chains…

Gideon Hillman Consulting is a trading name of The Supply Chain Consulting Group Ltd is registered in England and Wales.
Company Registration No: 09751027. Registered office at Highdown House, 11 Highdown Road, Leamington Spa, CV31 1XT. UK
A supply chain and logistics specialist with knowledge of inventory analysis, materials handling and tracking systems

CMI Awards Finalist 2010 SHD Logistics Awards UKWA Customer Service Award Finalist 2014 SHD Logistics Awards Finalist 2016 UKWA Winner 2016 SHD Logistics Awards Finalist 2015 ISO 9001 RegisteredLogistics Awards Finalist 2018Supply Chain Excellence Awards 2018