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Customer Case Study - Toffeln

Gideon Hillman Consulting conduct Internal Process Review 

 Gideon Hillman Consulting UK conduct Internal Process Review Toffeln is a leading expert in the design and manufacture of ergonomic design footwear for professionals working indoors in hygienic environments such as hospitals, kitchens, and food manufacture - enabling productivity by decreasing fatigue.

With support from the Specialist Warehouse and Supply Chain Consultants, Toffeln were provided with a thorough internal process review, which enabled the Toffeln management team to understand all possible improvements they could implement with regards to betterment of the efficiency and service of the Toffeln facility.


Established in 1978, Toffeln remain a British, family-owned company with a passion for ergonomic design. Trusted by countless nurses, doctors and catering professionals worldwide, Toffeln shoes and clogs provide comfort and protection in equal measure. Designed for both men and women Toffeln’s wide range of clogs and shoes are available in a vast array of sizes and colours, perfect for medical, catering and leisure environments.


Gideon Hillman Consulting conduct Internal Process Review

Wanting to improve upon the efficiency and service of the their facility, Toffeln enlisted the support of Supply Chain and Logistics Specialists, Gideon Hillman Consulting (GH), in order to conduct an Internal Process Review. Under the scope of the project, the Gideon Hillman Consulting team visited the Toffeln site twice, over two days, to primarily undertake a review of the following: inventory management, purchasing practice, portfolio management, sales forecasting, demand management, and sales & operations planning to review Toffeln’s current practice in situ.


On day one, the GH team planned to meet Toffeln’s key team members from purchasing sales and operations, to review their current practices, inclusive of both the documented processes, and any informal processes respectively including: inventory targets inconsistent with service level and working capital requirements, portfolios not focussed on the critical products i.e. the top 80% of revenue, service levels inconsistent with operational constraints and what the market demands, and S&OP (sales and Operations Planning) focussed on immediate planning horizons.


Day two focused on re-visiting areas where further clarity was needed, followed by writing up findings and recommendations into a presentation format and discussing those findings in detail with the Toffeln management team.


Throughout this project, the Gideon Hillman Consulting team provided Toffeln with all realistic and immediate practical solutions to their findings, wholly supporting their Internal Process Review.

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Gideon Hillman Consulting is a trading name of The Supply Chain Consulting Group Ltd is registered in England and Wales.
Company Registration No: 09751027. Registered office at Highdown House, 11 Highdown Road, Leamington Spa, CV31 1XT. UK
A supply chain and logistics specialist with knowledge of logistics interim positions, logistics outsourcing and inventory policy development

CMI Awards Finalist 2010 SHD Logistics Awards UKWA Customer Service Award Finalist 2014 SHD Logistics Awards Finalist 2016 UKWA Winner 2016 SHD Logistics Awards Finalist 2015 ISO 9001 RegisteredLogistics Awards Finalist 2018Supply Chain Excellence Awards 2018