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International Logistics Group Optimise e-commerce Warehouse and Fulfilment operations

Monday 22nd February 2016

Optimised e-commerce Warehouse and Fulfilment operations

Since its inception in 1990, ILG (International Logistics Group Ltd) has become a market leader in fulfilment and courier services. During this time it has evolved alongside the e-commerce sector and major developments in the courier and freight industries.

ILG currently operate out of four sites in Crawley, Burgess Hill, London (SE1) and the newest site in Gatwick which opened in June 2015 specifically as an e-commerce fulfilment centre to service their clients in the demanding fashion and beauty sector.

The original layout of the facility was logical and effective to meet the immediate needs of the clients however ILG wanted to ensure that they could increase the volume of customer product orders through the facility to meet their client’s substantial growth targets.Warehouse Design

Without a specific strategy in place to optimise layouts (including better use of the facility height) and workflows there was the potential that a rapid and large increase in volumes could create significant bottlenecks, subsequently affecting efficiency and capacity output. 

ILG instructed the Warehouse and Distribution Centre Specialists at Gideon Hillman Consulting (GH) to carry out a detailed review of the site processes (including how e-commerce and wholesale orders are processed), layouts, workflows, equipment (as there was a mix of racked and floor based picking) and systems with a view to providing a strategy and recommendations for a fully optimised facility to meet current and future requirements.

"We are really impressed with the excellent work done by the Warehouse Specialist from Gideon Hillman Consulting, the whole process was invaluable and will greatly assist us with our growth plans for this sector". Tom Ashley – ILG - Operations and IT Director

The GH consultants provided a revised operational layout designed to deliver the most efficient flow of products in and out of the building and introduced new SOPs (Standard Operating Procedures) to optimise the use of the new equipment, facility layouts and workflows

The improvements include extending the flow rack picking faces and introducing mobile flow racks for multi-purpose use across all customer products.

The packing operation has been centralised with new packing stations fed by conveyors from the pick face and using ‘check-out’ lanes.

The Bulk Picking area has been re-configured to ‘pick by line’ to increase pick efficiency and the inbound and outbound marshalling areas have been split into separate defined floor locations with a separate dedicated returns processing area.

Warehouse OptimisationThe issue of optimising the use of building height was addressed by introducing a two storey Mezzanine storage & picking area. The facility also now benefits from an increase in pallet racking capacity and a dedicated Packaging materials storage area.

All of the above has contributed to increased capacity, efficiency and longevity of the Gatwick Facility.



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Gideon Hillman Consulting is a trading name of The Supply Chain Consulting Group Ltd is registered in England and Wales.
Company Registration No: 09751027. Registered office at Highdown House, 11 Highdown Road, Leamington Spa, CV31 1XT. UK
A supply chain and logistics specialist with knowledge of supply chain interim management, tender management and stock management tools

The Chartered Institute of Logistics and Transport fsdf SHD Logistics Awards Finalist New Facility 2016 Winner of the UKWA Technical Innovation Award 2016 The Logistics Awards Finalist Operation (large) 2018 QMS ISO 9001 Registered The Logistics Awards Finalist New Facility 2018 Supply Chain Excellence Awards 2018 Finalist Institute of Consulting